Our customers made these suggestions for improving Unified Communication (UCaaS). Suggestions for improving Unified Communication (UCaaS).
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OSSmosis 5 should show if a user's application password is disabled or expired
OSSmosis 5 should allow administrations to see if a user's application password is going to expire soon (default is every 30 days) and also it should show if a ...
Add "Force agent to unavailable on not reachable" : User Agent Unavailable Setting (Mariner REQ)
INC-91590
https://jira.evolveip.net/browse/INC-91590
Add "Force agent to unavailable on not reachable" : User Agent Unavailable Setting (Mariner REQ) ...
Pinned
Under consideration
Reset voicemail box via OSSmosis 5
A button in OSSmosis 5 to reset a voicemail box, default all greetings, and delete all messages that clients/customers can have access to.
Currently if a ...
Voicemail Storage Report needs to show AAs, CCs, and HGs
The Voicemail Storage Report should add Hunt groups, Call Centers, and Auto-Attendants., and not just the users.
Users should get notification emails when their voicemail mailbox is getting full
There should be a global setting where the system will automatically notify users when their voicemail mailbox is getting full. We should be able to set the ...
Voice mail report that shows number of messages
Currently the reports only report on minutes used. It would be very helpful for a company to be able to see the number of messages so we can identify mailboxes that ...
Technical System-level Reporting - Where-Used Report
Technical reporting is needed for the following scenarios:
A where-used report: Example: Is phone extension 12345 used anywhere on the system (auto-attendant ...
Enterprise directory
Currently users can be made to not show up in the enterprise directory. I need to be able to do the same thing with hunt groups and call center queues.
OSSmosis user seat can show a list of Hunt Groups to which they belong.
It could list Hunt Group Description/Name, userID, and Location/grp Number. Bonus would be if there was some click-able aspect that could take us to the Settings for ...
Allow User to Switch to NIGHT Service From Any Handset On System w CODE
I support multiple Dr's offices with Evolve Phone service. Many times I have the user closing early or wanting to just put their phones in NIGHT SERVICE and because I ...
Manage pickup groups and buttons
Need at customer level to have pickup groups and direct extension pickup. This has been the biggest complaint from an end user side on migrating to Evolve
Show MAC addresses for Non-DMS phones
Show MAC addresses for Non-DMS phones
Not all phones listed in Ossmosis show the MAC address. This is a long-standing needed fix for Ossmosis, so that we can ...
Administrative Technical - Un/Assign agent/extension Hunt group and/or call center
Administrative Technical - Un/Assign Hunt group member and/or call center agent/extension from the user's extension/seat
Example: Agent Bob Smith x12345 needs to ...
Clearlogin/Ossmsois Password link
Clearlogin Evolve IP licensed clients where Ossmosis 5 is their only identity source, The forgot password link is not functional.
CDR Report - Show user even if no calls
It would be great if for a CDR report selected users for the report showed up on the report even if they have no calls for that day. Otherwise it looks like there is ...
Better Ticket View/Report
Would like a better means to view tickets. Currently there is no acceptable way to see how many tickets are open without exporting to Excel. I would like to be able ...
Standard set of status reports are needed to effectively manage the system.
Standard set of status reports are needed
Examples include but are not limited to:
Show the status of Auto-attendant Call Forward Advance. Is it enabled? If so, ...
Least Cost Routing
We need the ability to deploy the least-cost-routing methodology when private and public call routes are available.
Example: The customer-provided SIP trunk cost ...
PL Parter Customers ability to block TN
When will our customers have the ability to block numbers in Ossmossis?
Ossmosis - Site Access Report
Ossmosis - Site Access report
Example: John Smith is an Ossmosis user who has access to only 5 site of the 300 possible sites. The report will tell us which sites ...
Technical System-level - Status phone remotely
We need the ability to discover the status of desk phone without requiring a visual inspection or the Evolve Help Desk tell us if it is working.
Ideally, this ...
Mass Change Function - multiple uses
Mass Change Function - multiple uses
Examples include:
1 Updating Music-on-hold across multiple locations
2 Correcting/updating call forwarding numbers across ...
Templates in O5 for users.
In O5, we could have templates for new users. For example, customers can set up templates for different types of users (Call Center Agents, Call Center Supervisors, ...
Ability to migrate multiple extensions to voicemail via email only or vice versa
Ability to search based on criteria (perhaps location) and change users voicemail options rather than having to click on each user individually.
Technical System-level Reporting - Where-Used 10-digit number
Technical reporting is needed for the following scenario:
A where-used report: Example: Phone number 1234567890 is deployed across multiple locations and used many ...
Be able to sort users in ossmossis based on extension
Currently everything sorts based on name on the users page. It would be helpful when you only know the extension that needs updated to be able to sort on extension ...
Updating Forwarding Page In Ossmosis
There should be an option to enable and disable remote office and enter the number in the Call Forwarding page for a user. Right now it can only be found in the Users ...
Under consideration
Put the phone numbers for support on the Evolve IP Help Center page
I like to submit tickets via the help center page because I can include pictures and logs. However sometimes, I need to call about a ticket and it would be ...
Not planned
CDR Reports - Export to CSV or Excel
You should be able to export a CDR report to a csv or excel file. Currently you can only get it as an HTML file.
Under consideration
Administrative Technical - Un/Assign agent/extension Hunt group and/or call center
WE should be able to know who all extension are in working state or Meaning Not in use.
So that we administer - unassign and free up the phones.
Add support for playing voicemails directly within a web browser email client such as Gmail
Add support for playing voicemails directly within a web browser email client such as Gmail, removing the need to download .WAV files in order to play them.
Under consideration
Account Management - Add line-item cost-center assignment for all extensions (user, AA, HG, CC, etc)
Account Management - Add line-item cost-center assignment for all extensions (user, AA, HG, CC, etc). Large and small Evolve Customers need to be able to allocate ...
Under consideration
OSSmosis Page/Object History Pop-Up
When viewing a particular page in OSSmosis, make an option in the "Actions" menu for "History" which would open a popup and query the history of the thing you are ...
Under consideration
Re-Enable Password Change via UC-One Desktop App
Hello,
We used to be able to change our password (anytime) via the UC-One Desktop App by going to Options -> General (there was an option to "update password"). ...
Allow users to reset application password in UC-1 and show password requirements
Users should be able to reset their own UC-1 passwords and currently seems like that is in place, but the app does not show the password requirements, so setting a ...
Planned
For Private Label Customers: Ability to Change "From" Address on VM to Email To Reflect Reseller's D
We would like the ability to adjust the outbound "From" address per Enterprise in OSSmosis. Within Broadworks, this is able to be adjusted per Enterprise, but it ...
Create a new status in the ticket system
Create a waiting on vendor status. I have 4 tickets in the system and all 4 say waiting on client when there is no action needed by the client. They are all waiting ...
Not planned
Ability to block numbers or send numbers to voicemail on user level
There should be some way you can set a list of numbers in the system and if the number is a match either disconnect the number or automatically direct it to ...
Ability to save passwords in UC-1 Mobile App
User from Kaiserman was looking for ability to save passwords in the UC-1 mobile app. Is this something we can add?
Emails from Support regarding a ticket don't include the entire conversation
It is extremely frustrating to get separate email responses for an open ticket with no history of the conversation. It would be most helpful if they would be a ...
Under consideration
Remote Office Rule
The ability to Add a Remote Office Rule, similar to Simultaneous Ring Rule will be very helpful for Remote Office users. With the use of the Remote Office rule, users ...
Under consideration
Call Trace criteria - Dialed number and Calling number fields need to allow paste from clipboard
Call Trace criteria - copy/paste
On the Call Trace page, the Dialed number and Calling number fields need to allow paste from the clipboard. Manually typing in ...
Not planned
Remove the maximum of five (5) Call Center Agents from skilling change.
Remove the maximum of five (5) Call Center Agents from skilling change.
The current system posts a message "Only 5 agents at a time can be processed" when more ...
Not planned
Add system restrictions to disallow duplicate extension number assignment
Add system restrictions to disallow duplicate extension number assignment.
The system should never allow an extension number to be assigned to more than one user, ...
Done
Ability to upload mobile phone numbers without UC1 seats to Receptionist
We have technicians who are in the field that we provide business mobile phones instead of UC1 user seats. We'd like the option to upload those business mobile phone ...
Custom Reports
Need custom reports for voicemail storage consumption across user base.
Phone Numbers In order in Ossmosis
Would like to see our phone numbers in Ossmosis in order, not download to excel. Opened a Support Ticket and now a feature request to sort Telephone Numbers on the ...
Under consideration
Integrate Osmosis and Active Directory
It would be a huge benefit if we could have Osmosis integrated with AD and remove users from Osmosis when a user is deleted/removed from Active Directory. As our ...
Under consideration
Way to see active calls
We had an emergency condition where we wanted to drop internet and wanted to see what calls were active at our company the only solution offered is to call support, ...
Under consideration
Make the user's Title field viewable and editable in Ossmosis
Make the user's Title field viewable and editable in Ossmosis
We just learned that there is a title field which is viewable from with UC-One's Directory profile, ...
Under consideration