Voice mail report that shows number of messages

Comments: 7

• 08 Sep, '20
  Jason Jefferies Admin

  Unfortunately, we are only able to view the amount of space taken up on each user’s voicemail box (another vendor limitation). I don’t believe we have ever pressed for more details like the number of messages simply because a user could have sixty 30 second messages stored or 2 messages that lasted 12 minutes a piece. The key value we are concerned with is how close is that user from filling up their 30 minutes of storage (by default) before callers are unable to leave a message.

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• 09 Sep, '20
  Bill George

  Yes from a vendor support side I do see your needs being managed. From a client side I need to ensure that I can provide feedback to a management team on people checking and responding to voice mail messages that are left to them. From my perspective i care more about 15 20 second voicemails with request than one that one that talked for 5 minutes. This should not be hard to enhance as the new message number is being displayed on the phones already.

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• 11 Sep, '20
  Jason Jefferies Admin

  Is the number of messages being displayed or the number of missed calls? And what handsets do you have deployed? Even if we could display this information, it's still up to the users to check those voicemails. I am not very familiar with your account, but are you utilizing Unified Messaging, where we can send calls to user email addresses in addition to the mailbox? Perhaps logging into the voice portal is the reason users aren't checking. Clicking on wav file in an email is much easier

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• 14 Sep, '20
  Bill George

  We have Poly-com 501's. We have an envelope on the upper left corner of the phones that in red displays the number of unanswered voice mails. Right now administrative staff walks around and tries to monitor people who have unanswered voice mails. We are a health care company and different people are stationed at the same workspace on different days. That does not lend itself to sending an email only. It is the person who is working that station that day that is responsible for responding.

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• 14 Sep, '20
  Jason Jefferies Admin

  Thanks for the background on the situation. Open Seating would lend itself to that type of scenario of multiple people at the same desk throughout the week (not sure if you've explored that service). Let me follow up with engineering to see if that value could be added to the report. I would assume you'd be running this report, throughout the day to get real-time value, correct? Any reports ran at the beginning or end of the day won't help with the user at the desk that day.

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• 15 Sep, '20
  Bill George

  This report would be run daily by location. That way it can be disseminated to the appropriate leadership team for followup. In a perfect world it would be able to have a report job scheduled and auto run and results emailed out like the call reporting.

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• 27 Sep, '22
  Yari Matos Admin

  unfortunately voicemail is reported in minutes not in counts. We will review if we can add counts as a feature. In the meantime this will not be planned or under consideration.

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