Our customers made these suggestions for improving Unified Communication (UCaaS). Suggestions for improving Unified Communication (UCaaS).
This board is monitored and moderated to permit valid software and platform feature requests. Please post in English. For new features, attempt to accurately name and describe the item to get the best community support and involvement.
Add "Force agent to unavailable on not reachable" : User Agent Unavailable Setting (Mariner REQ)
INC-91590
https://jira.evolveip.net/browse/INC-91590
Add "Force agent to unavailable on not reachable" : User Agent Unavailable Setting (Mariner REQ) ...
Pinned
Not planned
Voicemail Storage Report needs to show AAs, CCs, and HGs
The Voicemail Storage Report should add Hunt groups, Call Centers, and Auto-Attendants., and not just the users.
Voice mail report that shows number of messages
Currently the reports only report on minutes used. It would be very helpful for a company to be able to see the number of messages so we can identify mailboxes that ...
CDR Report - Show user even if no calls
It would be great if for a CDR report selected users for the report showed up on the report even if they have no calls for that day. Otherwise it looks like there is ...
Least Cost Routing
We need the ability to deploy the least-cost-routing methodology when private and public call routes are available.
Example: The customer-provided SIP trunk cost ...
PL Parter Customers ability to block TN
When will our customers have the ability to block numbers in Ossmossis?
Technical System-level - Status phone remotely
We need the ability to discover the status of desk phone without requiring a visual inspection or the Evolve Help Desk tell us if it is working.
Ideally, this ...
Be able to sort users in ossmossis based on extension
Currently everything sorts based on name on the users page. It would be helpful when you only know the extension that needs updated to be able to sort on extension ...
Put the phone numbers for support on the Evolve IP Help Center page
I like to submit tickets via the help center page because I can include pictures and logs. However sometimes, I need to call about a ticket and it would be ...
Not planned
Add support for playing voicemails directly within a web browser email client such as Gmail
Add support for playing voicemails directly within a web browser email client such as Gmail, removing the need to download .WAV files in order to play them.
Done
Account Management - Add line-item cost-center assignment for all extensions (user, AA, HG, CC, etc)
Account Management - Add line-item cost-center assignment for all extensions (user, AA, HG, CC, etc). Large and small Evolve Customers need to be able to allocate ...
Under consideration
Re-Enable Password Change via UC-One Desktop App
Hello,
We used to be able to change our password (anytime) via the UC-One Desktop App by going to Options -> General (there was an option to "update password"). ...
Allow users to reset application password in UC-1 and show password requirements
Users should be able to reset their own UC-1 passwords and currently seems like that is in place, but the app does not show the password requirements, so setting a ...
Planned
Create a new status in the ticket system
Create a waiting on vendor status. I have 4 tickets in the system and all 4 say waiting on client when there is no action needed by the client. They are all waiting ...
Not planned
Ability to block numbers or send numbers to voicemail on user level
There should be some way you can set a list of numbers in the system and if the number is a match either disconnect the number or automatically direct it to ...
Have Date Column In Jira System
I would like to see a ticket's date modified when looking at all tickets . As I know this is possible internally by evolve.
Not planned
Ability to save passwords in UC-1 Mobile App
User from Kaiserman was looking for ability to save passwords in the UC-1 mobile app. Is this something we can add?
Enable Network Directory to show when transferring calls on Yealink
When transferring a call on a Yealink T46S, there is a Directory key. If you press on the Directory key, the only option is the Local Directory/All Contacts. However, ...
Under consideration
Emails from Support regarding a ticket don't include the entire conversation
It is extremely frustrating to get separate email responses for an open ticket with no history of the conversation. It would be most helpful if they would be a ...
Under consideration
Remote Office Rule
The ability to Add a Remote Office Rule, similar to Simultaneous Ring Rule will be very helpful for Remote Office users. With the use of the Remote Office rule, users ...
Under consideration
Call Trace criteria - Dialed number and Calling number fields need to allow paste from clipboard
Call Trace criteria - copy/paste
On the Call Trace page, the Dialed number and Calling number fields need to allow paste from the clipboard. Manually typing in ...
Not planned
Remove the maximum of five (5) Call Center Agents from skilling change.
Remove the maximum of five (5) Call Center Agents from skilling change.
The current system posts a message "Only 5 agents at a time can be processed" when more ...
Not planned
Add system restrictions to disallow duplicate extension number assignment
Add system restrictions to disallow duplicate extension number assignment.
The system should never allow an extension number to be assigned to more than one user, ...
Done
Ability to upload mobile phone numbers without UC1 seats to Receptionist
We have technicians who are in the field that we provide business mobile phones instead of UC1 user seats. We'd like the option to upload those business mobile phone ...
Custom Reports
Need custom reports for voicemail storage consumption across user base.
Integrate Osmosis and Active Directory
It would be a huge benefit if we could have Osmosis integrated with AD and remove users from Osmosis when a user is deleted/removed from Active Directory. As our ...
Under consideration
Way to see active calls
We had an emergency condition where we wanted to drop internet and wanted to see what calls were active at our company the only solution offered is to call support, ...
Under consideration
Allow changes/modifications to Schedule level & type
After creating a schedule you have the three dots still available for adjusting a schedules level (between enterprise or group) and its type (between business hours, ...
Under consideration
Receptionist - mass subscribe and force confirmation to view user availability status
Current: accounts with access to receptionist portal must confirm subscription request to users in order to view user availability status based on Outlook calendar ...
Under consideration
Force password change on reset
If a user forgets password and we as administrators reset the password, the user is not required to change their password and can leave it as the temp/default we set. ...
Under consideration
More than 1 Document per fax with Cloud Fax printer client
We would like to be able to add more documents when sending a fax as often we need to send paperwork in bunches for one account. We are currently using the cloud fax ...
Under consideration
Ability to share all Help tickets or groups of help tickets
I have a new person on board and I want to transition them to help with phone support. There is valuable information about prior issues/solutions in both our open ...
Under consideration
UC-One - Communicator status - Option to hide it on the main window
UC-One - Communicator status - Option to hide it on the main window
For those that do not use the Communicator feature in UC-One, users are often confusing the ...
Under consideration
Realtime reports - Who has Remote Office Enabled and to what number?
Realtime reports - Who has Remote Office Enabled and to what number?
We need to be able to audit user's Remote Office Status in real time and see what number they ...
Display ticket creation date in 'My Requests' list
When looking at previous entered tickets it would be helpful to see the date of creation in the list to help identify a particular item without having to open each ...
Technical System-level Reporting - Where-Used Deactivated
Technical reporting is needed for the following scenario:
Where-used report for Deactivated , extension, etc. : Example: A variety of hunt groups, Call Centers, ...
Under consideration
Add scheduled reporting for all hunt groups and individual user accounts
Add scheduled reporting for all hunt groups and individual user accounts in the portal*.bwsip.com site. It would be nice to have an automated report that is ...
Under consideration
Contacts Menu Added to App
The Contacts Menu should be added back to the Evolve IP Mobile App. It was available in the older version and is available in the desktop app. Without it, users ...
UC-ONE Call Notification Pop Up
Allow the user to choose the option of turning on or off the UC-ONE application popup when making or answering a call.
Done
Allow of download of raw smdr / cdr records for time period
Current reporting tools are weak and slow. Even when you do get a report to show calls they do not even come out sorted based on call time. Download will all ...
Enhance hunt group or create multiple call group
Would like to have a hunt group or multiple call group with a few additional simultaneous ring users and then have option for users to have immediate ring, Delay 1 or ...
Place the "complete" call box in a different location from the "end call" box
Frequently, we don't get a disposition code box because of the following:
When we go to “end call” and the caller also ends the call at the same time, then the “end ...
Under consideration
API options for new/delete users & license assignement
The ability to use an API (or Ossmosis in the interim) to create new/delete existing users, assign/remove licenses, etc. would make onboarding & offboarding of our ...
Done
Open API into OSSmosis to allow new user automation
We would love to be able to integrate into Ossmossis to automate our new user creation and departure process.
Done
Voicemail Storage Report - show all
As a follow up to https://ucaas.featureupvote.com/suggestions/101065/voicemail-storage-report-needs-to-show-aas-ccs-and-hgs add the ability to display ALL voicemail ...
Under consideration
Gmail Suite Integration with UC-One
We would like to be able to integrate Gmail Suite with UC-One and be able to see if team members are in or out of the office.
Done
Make changing clearlogin password easier and add access for administrators to reset others
You go to this link and log on with a “single login for all your apps” https://stonersolutions.clearlogin.com/login
Note it does say underneath – forgot osmosis ...
Done
Option 5 doesn't exist
If you believe you received this message in error, please reach out to the Evolve IP Help Center by calling 877-459-4347, Option 2 and then choose Option 5 to connect ...
Done
Your new June 16 policy regarding "identified users"
We are EXTREMELY frustrated that we can't have a new administrator added to be able to send in support tickets. We have requested Evolve add the person, and yet its ...
Not planned
Security Protocols
Evolve Support center should allow customers to set up a security pin/password when someone calls into the help center. Currently, this is not something Evolve does ...
Not planned