Our customers made these suggestions for improving Unified Communication (UCaaS). Suggestions for improving Unified Communication (UCaaS).
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Technical System-level Reporting - Where-Used Report
Technical reporting is needed for the following scenarios:
A where-used report: Example: Is phone extension 12345 used anywhere on the system (auto-attendant ...
CDR Report - Show user even if no calls
It would be great if for a CDR report selected users for the report showed up on the report even if they have no calls for that day. Otherwise it looks like there is ...
Standard set of status reports are needed to effectively manage the system.
Standard set of status reports are needed
Examples include but are not limited to:
Show the status of Auto-attendant Call Forward Advance. Is it enabled? If so, ...
Ossmosis - Site Access Report
Ossmosis - Site Access report
Example: John Smith is an Ossmosis user who has access to only 5 site of the 300 possible sites. The report will tell us which sites ...
Technical System-level Reporting - Where-Used 10-digit number
Technical reporting is needed for the following scenario:
A where-used report: Example: Phone number 1234567890 is deployed across multiple locations and used many ...
Realtime reports - Who has Remote Office Enabled and to what number?
Realtime reports - Who has Remote Office Enabled and to what number?
We need to be able to audit user's Remote Office Status in real time and see what number they ...
Allow of download of raw smdr / cdr records for time period
Current reporting tools are weak and slow. Even when you do get a report to show calls they do not even come out sorted based on call time. Download will all ...