CDR Report - Show user even if no calls

4 votes

It would be great if for a CDR report selected users for the report showed up on the report even if they have no calls for that day. Otherwise it looks like there is a glitch to outside users/those who receive the report as they think the right people weren't added to the report in the first place.

Not planned Reporting Suggested by: Christina (03 Apr, '20) • Upvoted: 21 May, '21 • Comments: 4

Comments: 4

04 Apr, '20
Moderator Admin
Christina, thank you for your feedback. However, adding no calls for a user to a report of "call detail" contradicts itself. We are happy to help you accomplish your goals or objectives but maybe we do that with another mechanism, other than using a CDR report. We have lots of tools to help display what you're looking for. Please reach out to your Customer Relationship Manager and set a call to discuss what your end result is for tracking no calls and we can suggest a tool
27 Jul, '20
Bill George
Maybe what we need is not a Call Detail Report but a report of all selected users and the detail or summary of their call activity. It could be called a User Call Report. It would be really nice if it came out in chronological order instead of random.
08 Sep, '20
Jason Jefferies Admin
You did not indicate whether this was call center specific or not. If it is, we do have the ability to run both detailed and summarized report for select agents via the Supervisor Portal. If you search our Knowledge Base for “Call Center Enhanced Reports Guide”, you will find the 20-some reports available and the call metrics they include.
10 Sep, '20
Bill George
This is needed for items outside of the call centers. It would be very useful in identifying endpoints that are not needed because they are not being used. Selection can be the same as on the current reporting tools. Really need the data warehouse project to be allowed to the customer level so that we can do what we need to meet our company's reporting needs.