Technical System-level Reporting - Where-Used Report
Technical reporting is needed for the following scenarios:
A where-used report: Example: Is phone extension 12345 used anywhere on the system (auto-attendant options, hunt group forwarding, call center overflow, in another of the call forward/Call Forward Always fields? Essentially any field that accepts an extension number entry; if there is a full or partial match, show them a list of them, give us a link to go to that entry and also give me the ability to export it as a CSV file. This could function similar to the System Endpoint Search.
Comments: 5
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14 Aug, '20
Jason Jefferies AdminDennis, this functionality exists today...in the spot you thought it should live (System Endpoint Search). We have Find Users, Find Other Endpoints, Find Devices. The export functionality is not there, but in reality, the results should be limited since we try not to use extensions multiple times with a group/enterprise
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14 Sep, '20
Bill GeorgeJason, I do believe you do not understand the nature of the request. Lets say we are about to remove a user. We need to see where that user is referenced within the system. They may be a user in a hunt group. They could be an option on an auto attendant and they could be on someones busy no answer list. As users who maintain the business flow of a larger companies it is beneficial to try to make sure that things are addressed before broken.
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14 Sep, '20
Jason Jefferies AdminThanks for including your use cases. Removing the user from OSS will do a few of these things automatically (removal from HG and no longer being an option via dial by name or extension). I see the need for getting a more holistic view throughout the enterprise, but we'd need to see what the level of effort would be to perform that detailed of a search.
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30 Oct, '20
Dennis StratmanJason,
The system endpoint search does not include fields outside of the extension #, name and MAC.
We need to be able to find numbers that are assigned to Call Forwarding, Call Fwd Advance Rules, Call Forward Always, Auto-Attendant transfer point, Hunt Group overflow, Call Center Over-Flow, after-hours route, etc. -
30 Oct, '20
Dennis StratmanAdditionally we need to report on Remote Office enable/disable and what phone number is being used.