Allow User to Switch to NIGHT Service From Any Handset On System w CODE
I support multiple Dr's offices with Evolve Phone service. Many times I have the user closing early or wanting to just put their phones in NIGHT SERVICE and because I do not give them an OSSmosis login they call me and I have to go into the HOLIDAY schedule and enter a DUMMY HOLIDAY schedule to switch the phones to NIGHT Service. There has got to be a better way.
Can't we come up with maybe an extension # that the user dials into, enters a 6 digit code just like the VM code, and the system goes into NIGHT SERVICE -or- DAY SERVICE, whichever is the opposite of what it is now. I know this might seem easy but it's not due to the complexity of the DAY/NIGHT/HOLIDAY scheduling available under OSSmosis BUT it seems like it would be possible.
Maybe a check mark to enable this service to a special extension # with a code that is set by the OSSmosis admin.
I'm surprised no one has asked about this in the past.
Comments: 7
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14 Aug, '20
DENNIS STRATMANThis functionality could also be used to activate a predetermined DR routing plan for a hunt group, auto-attendant or Call Center.
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14 Aug, '20
Stewart IvesThis was originally submitted in JUNE and is still a small burr in my side as my customers continue to modify their end of day time and I continually go in and modify a dummy Holiday Schedule to accommodate their quitting time desired quitting time. As I said, there has to be a better way.
Hopefully others will see the need and vote. Squeaky wheel gets the grease... -
17 Aug, '20
Jason Jefferies AdminAs I am reviewing this request, I keep going back to the NIGHT SERVICE mention. That service is currently only available within Call Centers (Auto Attendants use schedules and HG use No Answer/Unreachable Settings), so if that is the primary endpoint you continually changing, there are Feature Access Codes available to Activate and Deactivate Night Service. It would be #70 plus the call center phone number to activate and #71 to deactivate.
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03 Sep, '20
Stewart IvesJ, This is where the Drs Office has an auto-attendant but the calls are first routed to the front desk phones for answering by a human through a Hunt Group. The office does have schedules for day time and after hours as well as holiday schedules. The office's MAIN # goes to a Hunt Group and simultaneously rings multiple handsets so the call gets answered. Those calls that are not answered within a specific time are routed to an Auto-Attendant. I don't think your #70 or #71 will work. Call me
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04 Sep, '20
Jason Jefferies AdminYou are correct, feature access codes #70 and #71 will not work if you are looking to enable night service on a hunt group. Cisco/Broadsoft does not have an option available for that type of manual override. You are either going to need to allow access to OSSmosis for those receptionists, to either enable a call forward settings associated to the hunt groups OR adjust the time schedules to account for the early dismissals. The other option would be to convert these Hunt Groups to a Call Center.
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08 Oct, '21
Stewart IvesJason J. I'm circling back around on this because it's marked DONE and it's NOT DONE.
I thought the point of this "Feature Request Board" was to get feedback as to features and improvements that users want/need in their daily working with the Evolve IP phone service. This "feature" is still a thorn in my side and still needs to be enabled for an easy way for the customer to go to "night" service. I think there is an easy way, we just have to figure it out, test it, and implement it.
Can you please REMOVE the DONE on this request because it's NOT DONE.
-stew -
11 Oct, '21
jeff martis AdminHi Stewart,
Thanks for the note- I've changed the status to under consideration as suggested.