Our customers made these suggestions for improving Unified Communication (UCaaS). Suggestions for improving Unified Communication (UCaaS).
This board is monitored and moderated to permit valid software and platform feature requests. Please post in English. For new features, attempt to accurately name and describe the item to get the best community support and involvement.
OSSmosis 5 should show if a user's application password is disabled or expired
OSSmosis 5 should allow administrations to see if a user's application password is going to expire soon (default is every 30 days) and also it should show if a ...
Reset voicemail box via OSSmosis 5
A button in OSSmosis 5 to reset a voicemail box, default all greetings, and delete all messages that clients/customers can have access to.
Currently if a ...
OSSmosis user seat can show a list of Hunt Groups to which they belong.
It could list Hunt Group Description/Name, userID, and Location/grp Number. Bonus would be if there was some click-able aspect that could take us to the Settings for ...
Allow User to Switch to NIGHT Service From Any Handset On System w CODE
I support multiple Dr's offices with Evolve Phone service. Many times I have the user closing early or wanting to just put their phones in NIGHT SERVICE and because I ...
Manage pickup groups and buttons
Need at customer level to have pickup groups and direct extension pickup. This has been the biggest complaint from an end user side on migrating to Evolve
Show MAC addresses for Non-DMS phones
Show MAC addresses for Non-DMS phones
Not all phones listed in Ossmosis show the MAC address. This is a long-standing needed fix for Ossmosis, so that we can ...
Administrative Technical - Un/Assign agent/extension Hunt group and/or call center
Administrative Technical - Un/Assign Hunt group member and/or call center agent/extension from the user's extension/seat
Example: Agent Bob Smith x12345 needs to ...
PL Parter Customers ability to block TN
When will our customers have the ability to block numbers in Ossmossis?
Mass Change Function - multiple uses
Mass Change Function - multiple uses
Examples include:
1 Updating Music-on-hold across multiple locations
2 Correcting/updating call forwarding numbers across ...
Templates in O5 for users.
In O5, we could have templates for new users. For example, customers can set up templates for different types of users (Call Center Agents, Call Center Supervisors, ...
Ability to migrate multiple extensions to voicemail via email only or vice versa
Ability to search based on criteria (perhaps location) and change users voicemail options rather than having to click on each user individually.
Be able to sort users in ossmossis based on extension
Currently everything sorts based on name on the users page. It would be helpful when you only know the extension that needs updated to be able to sort on extension ...
Administrative Technical - Un/Assign agent/extension Hunt group and/or call center
WE should be able to know who all extension are in working state or Meaning Not in use.
So that we administer - unassign and free up the phones.
For Private Label Customers: Ability to Change "From" Address on VM to Email To Reflect Reseller's D
We would like the ability to adjust the outbound "From" address per Enterprise in OSSmosis. Within Broadworks, this is able to be adjusted per Enterprise, but it ...
Ability to block numbers or send numbers to voicemail on user level
There should be some way you can set a list of numbers in the system and if the number is a match either disconnect the number or automatically direct it to ...
Custom Reports
Need custom reports for voicemail storage consumption across user base.
Music-on-hold - Use a common Audio file across all locations.
Music-on-hold (MOH) - Use a common Audio file across all locations.
Instead of uploading the same audio file to each location, it would be more efficient to upload ...
Allow Ossmosis to be fully usable on an iPad or iPad Pro iOS Apple Environment
With so many people using tablets and on the go so frequently, (iPad's and iPad Pro models especially) it would be great for Evolve Ossmosis to be fully usable in an ...
Automated Remote Office Selection
The feature would allow for the ability to automate the assignment of a pool of numbers to a remote office seat based upon various criteria. This would be a great ...
Add Ability to Record Voice Portal Name in OSSmosis
If a user does not have a VM box (or is a Teams user w/o VM) but needs to be in the company directory, it would be nice, from OSSmosis, to be able to either upload a ...
Enhance hunt group or create multiple call group
Would like to have a hunt group or multiple call group with a few additional simultaneous ring users and then have option for users to have immediate ring, Delay 1 or ...
Fix calling line id pop up to reflect the data stored in the backend
The toggle for the calling line id popup in ossmossis does not work. If you change it the backend stays the same. If it is off in the backend, it still shows on in ...
Update OSSmosis to consistently play and download recordings
Update OSSmosis to consistently play and download recordings