Emails from Support regarding a ticket don't include the entire conversation

2 votes

It is extremely frustrating to get separate email responses for an open ticket with no history of the conversation. It would be most helpful if they would be a continuous thread for ease of reviewing information supplied by both sides and a sense of the time line of the ticket.

Under consideration Suggested by: Janice Heinemann (25 Mar, '21) • Upvoted: 28 Jul, '21 • Comments: 1

Comments: 1

15 Jun, '21
jeff martis Admin
Thanks Janice- we've taken this back to our dev teams and they're reviewing it with our support management team to consider cleaner options of conveying the history.