Remove the maximum of five (5) Call Center Agents from skilling change.
2
votes
Remove the maximum of five (5) Call Center Agents from skilling change.
The current system posts a message "Only 5 agents at a time can be processed" when more than 5 agents are selected within the Call Center > Agent Staffing page. Ideally this limit should be removed to allow all agents to be re-skilled at one time. At minimum, it should allow for at least 20 agents at one time.
It is counter-productive and prone to error to have a limit on this function.
Comments: 1
-
08 Sep, '20
Jason Jefferies AdminDennis, this limitation comes from Broadsoft and outside of Evolve's control.